Delete your Tenner account
Last updated: 27 October 2026
This page is for the Tenner app (bet.tenner.tenner on
Google Play). It explains how to delete your account, in the app or by
email, and which of your data we delete and which we keep. Our
Privacy Policy has the full picture of the
data Tenner handles.
Delete your account in the app
- Open Tenner and go to the Profile tab.
- Tap Delete account.
- Tap Delete my account and confirm with Delete.
Your account is closed straight away and you are signed out.
Still in a Tenner? You cannot delete your account while you have created or joined a Tenner that has not ended yet. Wait until it has been settled, cancelled or has expired. A Tenner ends at the latest 24 hours after its deadline.
Ask us to delete your account
No longer have the app, or prefer not to use it? Email privacy@tenner.bet with the subject "Delete my Tenner account". Send it from the email address you use to sign in to Tenner, and include your username if you know it. If you can no longer use that email address, say so and we will find another way to confirm that the account is yours.
We confirm that we received your request and tell you when your account has been deleted, within one month at the latest. We delete it the same way as when you do it in the app, so the lists below apply. If you are still in a Tenner that has not ended, we delete your account once it has ended.
What we delete or hide
- Your account is closed straight away. Signing in again with the same email address later creates a new, empty account.
- Your sign-in account at Firebase Authentication is deleted shortly afterwards: your email address, password hash and sign-in dates.
- Your profile picture file is deleted shortly afterwards.
- Your name, username and profile picture are no longer shown to anyone. Where you created a Tenner, other people see "Unknown user".
- Your username becomes available to other people.
- Your friendships are deleted and your friend links stop working.
- The push tokens of your devices are deleted, so you no longer get notifications.
What we keep, and for how long
We do not yet delete everything. This is what we currently keep after you delete your account:
| Data | How long |
|---|---|
| Your account record: first name, last name, username, country, Firebase user ID, and the dates you created and deleted your account. It is marked as deleted and is no longer shown or used. | Currently no fixed end date |
| Tenners you created, and your picks in Tenners you joined. They stay part of those Tenners for the other participants, without your name or picture. | Currently no fixed end date |
| Your in-app notifications, and notifications other people received that mention your name (for example when you joined their Tenner). | Currently no fixed end date |
| Internal records our system uses to deliver notifications. They can contain your user ID, username and push token. | Currently no fixed end date |
| Technical logs and traces, which can contain your IP address and user ID. | Deleted automatically after 14 days |
We are working on deleting or anonymising the data we now keep without a fixed end date. When that changes, we will update this page and our Privacy Policy. Until then, you can ask us to delete it by emailing privacy@tenner.bet.